Terms of Service

Portal Mate

Effective date: July 15, 2026 Last updated: July 15, 2026

These Terms of Service ("Terms") are a binding agreement between Union Mate Pty Ltd ("Portal Mate," "we," "us," or "our") and the person or entity that uses the Service ("you," "Customer," or "End User," as applicable). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. The Service

Portal Mate is a multi-tenant SaaS platform available at portalmate.app and tenant subdomains (*.portalmate.app) that lets Customers create branded portals rendering content the Customer connects from Google Docs, Google Sheets, and Google Slides. Portals may include automatically generated content overviews, search, and optional third-party integrations (such as an analytics embed).

• A Customer is the organization or individual that creates and administers a portal.
• An End User is a person who signs in to and uses a Customer's portal.

Different parts of these Terms apply to Customers and End Users; both are bound by the Acceptable Use and general provisions.

2. Accounts and Sign-In

• Authentication. Sign-in is passwordless. End Users authenticate by requesting a one-time "magic link" sent to their email address. You are responsible for maintaining the security of the email inbox you use to sign in.
• Eligibility. You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service.
• Accurate information. You agree to provide accurate account information and keep it current.
• Account responsibility. You are responsible for all activity under your account and for keeping your access credentials and sessions secure. Notify us promptly of any unauthorized use.

3. Customer Responsibilities and Access Control

• You control access to your portal. As a Customer, you determine who may access your portal by configuring access policies, access groups, and authorized email addresses or domains. You are responsible for the accuracy and appropriateness of those settings and for promptly removing access when it should no longer be granted.
• You control your content. You are responsible for the Google Docs, Sheets, and Slides content you connect, including having all necessary rights and lawful bases to display it to your End Users and to have it processed by the Service (including generation of automated overviews).
• Compliance. You are responsible for your and your End Users' compliance with these Terms and applicable law, including data-protection and consumer-protection laws.
• Google Workspace access. You authorize Portal Mate to access your connected content on a read-only basis solely to provide the Service. You may disconnect content or revoke access at any time.

4. Acceptable Use

You agree not to, and not to permit any End User or third party to:

• Use the Service in violation of any law or third-party right, including intellectual-property, privacy, or publicity rights.
• Upload, connect, or display content that is unlawful, infringing, defamatory, or harmful, or that you lack the right to use.
• Attempt to gain unauthorized access to the Service, other tenants' data, or related systems, or bypass tenant isolation or access controls.
• Interfere with or disrupt the integrity or performance of the Service, including probing, scanning, or overwhelming shared infrastructure (for example, abusing the magic-link email endpoint or degrading the shared email-sending reputation).
• Circumvent rate limits, security measures, or usage restrictions.
• Reverse engineer, decompile, or attempt to derive source code, except to the extent this restriction is prohibited by law.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted.
• Use the Service to build a competing product, or to train a machine-learning model that competes with the Service.
• Send spam or use connected email addresses for purposes other than operating the portal.

We may suspend or limit access to protect the Service, other customers, or third parties, or to address a violation of these Terms.

5. Content Ownership

• Your content. As between you and Portal Mate, you own the content you connect or provide ("Customer Content"), including your Google Workspace files and portal configuration. We claim no ownership of Customer Content.
• License to us. You grant Portal Mate a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, render, index, and display Customer Content, and to generate derived materials such as content overviews and search embeddings, solely to provide and secure the Service to you. This license ends when you delete the content or your account, subject to routine backups and legal retention.
• Generated overviews. Automated overviews and embeddings derived from your Customer Content are provided to you as part of the Service and are treated as Customer Content. Overviews are generated by automated systems and may contain errors; you are responsible for reviewing them before relying on them.
• Our IP. Portal Mate, including its software, design, and trademarks, is and remains our property. Except for the rights expressly granted to you, no rights are transferred.
• Feedback. If you give us feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction.

6. Third-Party Services

The Service relies on and integrates third-party services, including Google Cloud / Firebase, Google Vertex AI, SendGrid, and any integrations you enable (such as a ThoughtSpot analytics embed). Your use of connected Google Workspace content is also subject to Google's terms. We are not responsible for third-party services, and your use of them may be subject to their own terms and privacy policies.

7. Fees and Payment

Portal Mate is offered on a free-trial-then-paid basis: a free trial (extended to 60 days if you add a payment card) followed by a paid subscription. The portal migrated from the ThoughtSpot delivery service is provided subscription-free. Current plans, prices, applicable taxes, billing frequency, and payment terms are presented to you at checkout through our payment processor, Stripe, before you are charged, and may change on prospective notice. Fees are non-refundable except as required by law (including the Australian Consumer Law) or as expressly stated at checkout.

8. Service Availability and Changes

• We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. The Service is provided without a specific uptime commitment unless a separate Service Level Agreement applies. We do not currently offer a formal uptime SLA; any SLA for paid plans will be set out in the applicable subscription agreement.
• We may modify, add, or discontinue features at any time. For material adverse changes to a paid Service, we will provide reasonable notice.
• We may perform maintenance that temporarily affects availability.

9. Privacy

Our Privacy Policy explains how we handle personal information. For personal data we process on a Customer's behalf, our Data Processing Addendum (DPA) applies and is incorporated by reference. By using the Service you acknowledge the Privacy Policy.

10. Disclaimers

THE SERVICE AND ALL CONTENT, INCLUDING AUTOMATICALLY GENERATED OVERVIEWS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT GENERATED OVERVIEWS WILL BE ACCURATE OR COMPLETE. YOU ARE RESPONSIBLE FOR VERIFYING ANY OUTPUT BEFORE RELYING ON IT. Some jurisdictions do not allow the exclusion of certain warranties or liabilities, so some of the above exclusions may not apply to you; nothing in these Terms limits rights you have under the Australian Consumer Law or other non-excludable consumer laws.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
• PORTAL MATE'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You will defend, indemnify, and hold harmless Portal Mate and its officers, employees, and agents from any third-party claims, damages, and expenses (including reasonable legal fees) arising from (a) your Customer Content, (b) your or your End Users' use of the Service, or (c) your violation of these Terms or applicable law. Any intellectual-property indemnity Portal Mate provides to paid Customers will be set out in the applicable subscription agreement.

13. Term, Suspension, and Termination

• Term. These Terms apply while you use the Service.
• Termination by you. You may stop using the Service and close your account at any time.
• Termination or suspension by us. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or operational risk. We will use reasonable efforts to give notice where practicable.
• Effect of termination. On termination, your right to use the Service ends. We will delete or return Customer Content as described in the Privacy Policy and DPA, subject to routine backups and legal retention. Sections that by their nature should survive (including 5, 10, 11, 12, and 15) survive termination.

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, provide additional notice. Your continued use of the Service after the effective date of the changes constitutes acceptance. If you do not agree, stop using the Service.

15. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia, except that either party may seek injunctive relief in any court of competent jurisdiction. These Terms do not require arbitration; disputes are resolved in the courts of New South Wales, Australia, and nothing here limits your rights under the Australian Consumer Law or other non-excludable consumer laws.

16. General

• Entire agreement. These Terms, the Privacy Policy, the DPA, and any order form constitute the entire agreement between you and Portal Mate regarding the Service.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may give notices by email or in-product. Legal notices to Portal Mate should be sent to legal@portalmate.app.
• Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.

17. Contact

Union Mate Pty Ltd Australia legal@portalmate.app